QUALIFICATIONS

• Excellent verbal and written communication skills
• Demonstrated project management skills
• Proven relationship-builder with strong interpersonal skills with a passion for the creative and entrepreneurial community of Western North Carolina
• Advanced technical skills and working knowledge of: Google, Microsoft Office, Adobe Suite, and Nexudus or a similar CRM platform (must be comfortable using a Mac)
• Experience with written content generation, social media platforms, and basic graphic design
• 2+ years of sales, hospitality, customer service, or business operations

JOB DUTIES INCLUDE:

Cowork

• Foster an inclusive environment that provides opportunities for networking and connection through programming, communication, and collaboration.
• Maintain a presence and develop relationships with the local community by attending events as a representative of Cowork and Center for Craft.
• In coordination with the Center for Craft Development and Communications team, develop and implement marketing and communications strategies for Cowork.
• Grow coworking memberships and assist interested members in selecting the best membership level for their needs.
• Coordinate onboarding and orientation of coworkers, providing them with: facility information, support, resources and introductions necessary for their success.
• Utilize Cowork’s CRM platform (Nexudus) to its fullest capacity to manage sales, membership, programs, and billing. Maintain accurate records.
• Ensure that the supplies, equipment, technologies, and infrastructure are maintained, creating an optimal workspace for members and guests in adherence to the budget.
• Coordinate mailroom and delivery packages for coworking members.

Event and Meeting Rentals

• Monitor and promptly respond to all event and meeting rental inquiries by providing interested parties with information on space, pricing, facility guidelines and availability.
• Coordinate event details, communicate restrictions, execute rental agreements, manage billing for all events, and maintain accurate records.
• Serve as the main point of contact and coordinate necessary staffing for event and meeting rentals.
• Ensure that information on the Center for Craft website and through external platforms such as Explore Asheville and the Chamber of Commerce is accurate.

Parking Leases

• Manage all parking leases for both coworking members and external parking tenants.
• Execute parking agreements, manage billing for parking spaces, and maintain accurate records including waitlists.
• Communicate with all parking tenants on any parking conflicts, city closures, or facility needs in advance and coordinate off-site parking as needed.
• Enforce towing as needed and maintain an amicable relationship with towing vendors

Technology

• Maintain administrative knowledge of coworking management software and integrations, door access systems, A/V, conferencing and networking technologies.
• Ensure all IT, audio, visual, and conferencing equipment is accurately inventoried, securely stored, and remains in working order and any issues are resolved in a timely manner.
• Identify and implement IT solutions to help streamline systems and procedures.

General Operations

• Maintain cleanliness, communicate and monitor safety standards, be knowledgeable and prepared to implement emergency response procedures in coordination with the Operations Team.
• Ensure appropriate staffing for coworking, events, and related programs in coordination with the Operations Director.
• Provide regular communications of building operations to staff, coworkers, and parking tenants.
• Serve as point of contact for contractors, providing access as needed.

Company Name

Center for Craft

Company Website

http://www.centerforcraft.org

Location

Asheville, NC

Industry

Nonprofit

Employment Type

Full Time

Position Summary